Service & Support

Contact technical support

Our technical support is available to answer any questions you may have about your FANTEC product. You can contact the technical support directly by e-mail or by phone.

E-mail: service@fantec.de

Hotline - 040 / 730 92 83 - 56

Opening hours: Mon.- Fri. from 9:00 to 17:00.

Complaint Service (RMA)

In case of a present defect and after request of a FANTEC service technician to send in your defective FANTEC product, please follow the steps below. This is the only way to ensure smooth RMA processing and to process your order as quickly as possible.

Pack the defective device carefully and with all accessories.
Include a copy of the invoice in the package
Fill out the warranty card completely, including a detailed description of the defect, and also enclose it with the package.
You will find the warranty card in the original box.
Please stamp the package sufficiently and send it to the following address:

FANTEC GmbH RMA Department Billwerder Billdeich 605B 21033 Hamburg

Please feel free to browse our product information homepage to answer any questions you may have already.